At Yavilo, protecting the privacy and personal information of our customers and visitors is important to us. This Privacy Policy explains what information we may collect when you visit our store, place an order, contact us, or use our services, and how that information may be used and protected.

1. Introduction

a. This Privacy Policy applies to personal information collected through the www.yavilo.com and related customer service channels.

b. By using our website, placing an order, or contacting us, you acknowledge that your information may be handled as described in this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly to us or that is automatically collected when you use our website.

This may include:

a. Contact Information
Your name, email address, phone number, billing address, and shipping address.

b. Order Information
Products purchased, order number, order history, delivery information, and related transaction details.

c. Account Information
If you create an account, we may collect information associated with your customer profile and login.

d. Communication Information
Information you provide when contacting us through email, WhatsApp, social media, customer support, or other communication channels.

e. Device & Usage Information
Our website and service providers may automatically collect information such as your IP address, browser type, device information, pages visited, and interactions with our website.

f. Payment Information
Payments may be processed through third-party payment providers. Yavilo does not necessarily receive or store your complete card or financial account details.

3. How We Use Your Information

We may use your personal information to:

• Process, confirm, and deliver your orders.
• Communicate with you regarding purchases, deliveries, returns, refunds, or customer support.
• Provide and improve our products, services, and website experience.
• Maintain customer accounts and order records.
• Detect or prevent fraud, misuse, and suspicious transactions.
• Meet legal, accounting, regulatory, or operational requirements.
• Send marketing messages, promotions, or product updates where permitted and based on your communication preferences.
• Personalize advertisements and website experiences where applicable.
• Resolve complaints, disputes, and customer service issues.

4. How We Share Your Information

We may share necessary personal information with trusted service providers that help us operate our business.

These may include:

• Shopify, which provides our ecommerce platform.
• Payment processors and financial service providers.
• Courier and delivery companies.
• Technology, hosting, analytics, and security providers.
• Marketing and advertising service providers.
• Professional advisers or authorities where disclosure is legally required.

We only share information when reasonably necessary to provide our services, operate our store, or meet applicable obligations.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, improve performance, and support advertising or analytics.

Your browser may allow you to block or delete certain cookies. Disabling cookies may affect some features of the website.

6. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no online system or method of electronic storage can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for purposes such as:

• Processing and maintaining orders.
• Providing customer support.
• Maintaining business and accounting records.
• Preventing fraud.
• Resolving disputes.
• Meeting legal, tax, or regulatory requirements.

Information may be deleted or anonymized when it is no longer required.

8. Your Privacy Choices

Depending on applicable laws and circumstances, you may be able to request access to, correction of, or deletion of certain personal information we hold about you.

You may also unsubscribe from promotional emails or messages at any time.

To make a privacy-related request, please contact us using the details below.

9. Third-Party Services

Our website may contain links to third-party websites, services, payment providers, or social media platforms. Their privacy practices are governed by their own policies, and Yavilo is not responsible for how those third parties handle your information.

10. Children's Privacy

Our store is not intended to knowingly collect personal information from children without appropriate parental or legal authorization.

If you believe a child has provided personal information to us improperly, please contact us so we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable requirements.

The latest version published on our website will apply.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Yavilo:

Email: yavilosupport@gmail.com
WhatsApp: +92 310 5073580