Welcome to Yavilo. By visiting our website, placing an order, or using any of our services, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

• These Terms & Conditions apply to all visitors, customers, and users of the Yavilo online store.
• By using our website or placing an order, you agree to follow these terms as well as our Privacy, Shipping, and Refund Policies.
• We may update these terms from time to time without prior notice.

2. Products & Availability

• We make reasonable efforts to display product descriptions, images, colors, and specifications accurately.
• Actual product colors may vary slightly due to lighting, photography, or screen settings.
• Product availability is subject to stock and may change without notice.
• We reserve the right to discontinue or replace products at any time.

3. Prices & Payments

• All prices are listed in Pakistani Rupees (PKR) unless stated otherwise.
• Prices may change at any time without prior notice.
• Promotional discounts and discount codes are subject to their individual terms and validity periods.
• Cash on Delivery and other available payment methods may be offered depending on the order and location.

4. Orders

• Placing an order does not guarantee acceptance until the order has been confirmed by Yavilo.
• We reserve the right to cancel or refuse an order in cases of incorrect pricing, unavailable stock, suspected fraud, incomplete information, or other reasonable circumstances.
• Customers are responsible for providing accurate contact and delivery information.
• Yavilo will not be responsible for delays caused by incorrect or incomplete information provided by the customer.

5. Shipping & Delivery

• We deliver across Pakistan through available courier partners.
• Standard shipping charges are PKR 200.
• Orders above PKR 7,999 qualify for free shipping.
• Expected delivery time is approximately 3–7 business days, depending on location and courier operations.
• Delivery times are estimates and may be affected by weather, holidays, courier delays, or other circumstances beyond our control.
• Please refer to our Shipping Policy for complete details.

6. Returns, Replacements & Refunds

• Returns, replacements, and refunds are handled according to our Refund Policy.
• Claims for damaged, defective, or incorrect products must be submitted within the stated claim period.
• Supporting photos or an unboxing video may be required for verification.
• Change-of-mind returns may not be accepted unless otherwise stated.

7. Order Cancellation

• If you need to cancel an order, contact us as soon as possible.
• Orders that have already been processed or dispatched may not be eligible for cancellation.
• Yavilo reserves the right to cancel orders when necessary and will notify the customer where applicable.

8. Product Use

• Customers are responsible for using products according to the provided instructions and intended purpose.
• Yavilo is not responsible for damage resulting from misuse, improper handling, unauthorized modification, or failure to follow product instructions.
• For health, wellness, or personal-care products, product information is provided for general purposes and should not replace professional medical advice where applicable.

9. Intellectual Property

• Website content, including Yavilo branding, graphics, design elements, product descriptions, and original content, may not be copied, reproduced, or used commercially without permission.
• Third-party product names, trademarks, and logos remain the property of their respective owners.

10. Prohibited Use

You may not use our website:

• For unlawful or fraudulent purposes.
• To provide false information.
• To interfere with website security or operation.
• To attempt unauthorized access to our systems.
• To copy or misuse website content without permission.

11. Third-Party Services

• Our store may use third-party services such as Shopify, payment providers, courier companies, analytics providers, or other service partners.
• These third parties may have their own terms and privacy policies.
• Yavilo is not responsible for third-party websites or services that operate independently from our store.

12. Limitation of Liability

To the extent permitted by applicable law, Yavilo will not be responsible for indirect or consequential losses resulting from the use of our website or products.

Nothing in these Terms & Conditions limits any rights that customers may have under applicable consumer protection laws.

13. Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you acknowledge the collection and use of information as described in that policy.

14. Changes to These Terms

Yavilo may revise these Terms & Conditions when necessary. Updated terms will become effective once published on our website.

15. Contact Us

For questions regarding these Terms & Conditions or your order, contact us:

Email: yavilosupport@gmail.com
WhatsApp: +92 310 5073580

Yavilo — Your Trusted Everyday Shopping Partner